Enterprise applications are the backbone of your core business. But how do you leverage these tools to lower your total cost of ownership, gain visibility into company data, and ensure responsiveness to the ever-changing needs of your business?

Optimizing your operations requires more than simply taking advantage of every feature available in your packaged software. It involves applying these tools in a way that increases productivity, improves efficiency, and reduces operating costs. With several years of experience working onsite, hands-on with enterprise applications such as SAP and Oracle, SIDGS knows these systems inside and out, and better still, knows your business. This dynamic, real-time experience working inside the guts of applications, processes, and infrastructure enables us to achieve peak performance from your enterprise applications.
With SIDGS, you gain a partner focused on evolving, operating, and maintaining your enterprise applications, optimizing your investment, and freeing up valuable budget dollars for your new business initiatives. And by leveraging our ERP knowledge and experience, we bring forth creative ideas to help your business do more with less. What’s more, you can gain daily intelligence about your operations via customized dashboards. This fuels continuous improvement, sparking creative ideas to optimize your systems, streamline processes, and take advantage of new business opportunities.
With SIDGS’s SmartShore delivery model and proven methodologies, supported by stringent governance models, you can accelerate your ROI on existing IT investments and lower the total cost of ownership. With flexible pricing models, you gain the freedom to scale up or down resources or adjust skill sets as your business needs change.
As a best-in-class provider focused on operation and maintenance of your packaged applications, SIDGS mitigates risk and lowers the total cost of ownership. By ensuring the integrity of your information, we help you comply with regulatory mandates.
You can rely on SIDGS’s expertise in managing and enhancing your packaged applications ranging from business applications such as SAP and Oracle (including PeopleSoft and Siebel), to enterprise performance management such as SAP EPM; SAP GRC (Governance, Risk Management, and Compliance); and Oracle’s Hyperion Corporate Performance Management Suite, plus numerous other software tools. We provide 24x7 SLA-based multi-channel support through our proprietary ITIL compliant help desk ticketing tools.

SIDGS’s Enterprise Application Services include:

• Operate, Maintain, and Enhance Services

           We support your existing enterprise applications through:

Integrated support services, including Level 1 help desk (24X7), Level 2 break fix support, and Level 3 enhancement support
Multilingual, multi-channel help desk support as needed
Proprietary incident management tool fully integrated into your existing support model
Expert technical and functional support available to enhance the overall capabilities of the customer support organization
Upgrade services that enable you to take advantage of new functionalities at a lower cost and drive down the total cost of ownership by reducing the level of customization needed in the system

• Operational Visibility (Business Intelligence) Solutions
  

SIDGS provides end-to-end implementation of Business Intelligence Solutions using the Business Objects Suite as well as Oracle applications such as Oracle Financial Analytics, Oracle Human Resources Analytics, Oracle Sales Analytics, and Oracle Business Indicators. We enhance data visibility by integrating enterprise and legacy applications such as SAP and the Business Objects Suite — providing a single version of the truth. Having access to valuable business insights empowers you to take advantage of significant, previously unforeseen business opportunities.